At Dream Catch Jewelry, we take pride in the quality of our jewelry and strive to provide our customers with the best possible experience. We understand that sometimes, you may not be completely satisfied with your purchase, and in this case we want to make sure that you are completely satisfied with your shopping experience.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require the original order number.
Once we receive your returned item, we will inspect it to ensure that it is in its original condition. If it is, we will issue a refund to your original method of payment, which may take up to 7 business days to process. If you have any questions or concerns about our Returns and Refunds Policy, please do not hesitate to contact our customer service team. We are always here to help you.
We stand behind the quality of our products and will gladly accept any defective items for a full refund or exchange. If you receive a defective item, please contact our customer service team within 14 days of receiving your order to initiate the return process.
Custom pieces are made-to-order and are crafted to your specifications. Due to their unique nature, custom pieces cannot be returned unless they are defective. If you receive a defective custom piece, please contact our customer service team within 14 days of receiving your order to initiate the return process.
If you are not completely satisfied with your pre-built jewelry purchase, you may return it for a full refund within 14 days of receiving it, as long as the item is undamaged and in its original condition. To initiate the return process, please contact our customer service team.
To initiate a return, please contact our customer service team at support@dreamcatchjewelry.com within 14 days of receiving your order. We will provide you with instructions on how to return your item.
Please note that all returned items must be in their original condition, and any damaged or altered items will not be eligible for a refund. Shipping and handling fees are non-refundable, and you will be responsible for the cost of return shipping.
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